Refund policy

We sell digital products that are delivered instantly. This includes templates, toolkits, guides, dashboards, SOPs and other downloadable or access-based resources. Because digital products cannot be returned in the same way as physical items, all sales are final once access is provided.

Please read this policy carefully before completing your purchase.

Instant access and final sale

When you buy a digital product from us, you receive immediate access to the files or links. By purchasing, you agree that:

• delivery begins straight away

• this access means the sale becomes final

• you lose the right to cancel once the product has been accessed or downloaded

You accept these terms when you access any content

When refunds are available

We will provide a refund in the following situations:

• the product is not delivered due to a technical issue on our side and we cannot resolve it within a reasonable time

• the file is corrupted or damaged and we cannot supply a working version

• you were charged in error or made a duplicate purchase

• the transaction was fraudulent or made without your authorisation

These are the only circumstances in which refunds are offered.

Product descriptions and compatibility

All product pages include detailed descriptions, previews and contents lists so you know exactly what you are purchasing. Please make sure the resource meets your needs before buying.

It is your responsibility to ensure you have the correct software or tools to use the product. We cannot issue refunds for compatibility issues such as unsupported software versions, device limitations or system restrictions.

Ongoing support

If you have any questions about using your digital product, or need help accessing it, our team is here to help. Please contact us and we will assist you promptly.

Contact us

For support, access issues or refund requests that meet the criteria above, please contact our customer service team on chat at smartinsights.com